Water Damage Restoration & Repair in Poway, CA

 
 
 
 
  Good rating  
 Based on 136 reviews 
 
 
  
  
 
 
 
 
  
 
  
Ashley has been quick and responsive and a pleasure to work with. She has made the experience seamless, which I truly appreciate. Thank you, Ashley.
  
 
  
 
 
 Diana B. 
 
 
 
 
 
  
 
  
From start to finish, Christian Brothers was amazing to work with. Our calls with Ashley from the very start was one of our deciding factors to go with Christian Brothers. She was so responsive and gave us such a positive experience throughout. Every employee was prompt, professional, courteous, and respectful. Everyone had excellent communication, did a great job and left everything very clean. I couldn't have chosen a better team to get us through a stressful time. Amazing company. Can't recommend them enough.
  
 
  
 
 
 Christine C. 
 
 
 
 
 
  
 
  
A special shout out to Cesar's crew of Jose, Azael and Oscar.  They did a great job in cleaning up pet waste and yard debris left by the last tenant. They were timely, professional, careful and efficient in all respects. Jose did a great job taking inventory of tenant's abandoned property.  They worked so well together as a team moving abandoned items from the garage to staging area for eventual pack-out.  Highly recommend. Scheduling the crew for work was seamless thanks to Josalyn who maintains a firm hand on the administrative & communication process.
  
 
  
 
 
 Holly B. 
 
 
 
 
 
  
 
  
I would highly recommend Christian Brothers (CB) for damage and restoration work due to water leaks. We had nothing but an excellent experience with them. When we had a water leak, they were here before the plumbers were finished assessing the leak to mitigate any damage. The original on-site damage assessor took pictures and evaluated what was needed for repairs. He told us what to expect as far as the process and advised us on what to expect from the insurance company. That same day they brought in the crew to tear up the damaged floor and the damaged sections of the dry wall and installed blowers to start the drying process. Each day someone came and checked the reading for the drying process. The CB adjuster (Taylor) responsible for assessing the damage and submitting the initial repair estimate to the insurance company came the second day and had the estimate to the insurance within 3 days of the incident. A project team and project leader (Victoria) were immediately assigned, and all contact information was provided. CB worked directly with the insurance company on the mitigation, and we were never directly billed. Then things bogged down due to lack of cooperation from the insurance adjuster. It took almost 9 weeks for the insurance adjuster to respond to approve the estimates so work could be started. This is where CB really stepped up. During these 9 weeks, Victoria, the project manager, advised me on what normal expectations should be, that they were not being met and what I should do. When I did not get responses from my insurance agent, Victoria and Taylor, the CB estimator, stepped up and started calling and emailing the adjuster every other day and when they were unsuccessful in contacting him, they went above and beyond by calling the agent's supervisor and other people to escalate the issue. Once the estimate was finally approved work could begin. Since the old laminate flooring could not be matched all laminate flooring had to be replaced. This meant all of the furniture from those rooms had to be moved out. CB's crew came in and took pictures of the rooms and then methodically packed everything and moved it off-site. After the reconstruction of the walls and the flooring was installed all the furniture was moved back and correctly placed including the contents of bookshelves and dresser drawers. Not a single item was damaged. The repair work was excellent; you cannot tell where the walls and ceiling were damaged and replaced. The paint colors were perfectly matched. The entire ceiling was repainted, so it matched. Kudos to Abraham and Frank for doing an exceptional job. During this process, CB worked with us such that we were able to stay in our house and live a somewhat normal life. We were expecting out of town guests that were going to stay with us, but because of the insurance delay it looked like that would be an issue. Victoria had estimated it would take 3-4 weeks once the insurance approval was received to order the materials and finish the work, but knowing that we had guests coming in, she was able to work with Jose, the reconstruction project manager, she and Jose were able to get the project done in 2-3 weeks, just in time for our guests arrival. Since the repairs were completed, we had one issue with a molding that came loose. The next day someone was on site to repair it. The entire CB team was very professional, friendly, helpful, and accommodating thru this entire ordeal. I could not ask for a better group of people or company to work with.
  
 
  
 
 
 Jerry S. 
 
 
 
 
 
  
 
  
IF THERE WERE 10 STARS I WOULD LEAVE IT! JUST A GREAT REVIEW TO YOU ALL!!! We had a flood in a property at 7139 FAY AVENUE in LA JOLLA on the day escrow was scheduled to close. Suffice it to say, the stress to the sellers AND buyers, and agents and all involved, escrow, and all parties involved with the property transaction were highly affected and YOUR TEAM, starting with ROB WOERPEL and his crew that first day was ABOVE AND BEYOND ANYTHING I HAVE SEEN IN OVER 60 YEARS ON THIS PLANET, and 19 YEARS in REAL ESTATE!!!! They were there within 2 hours of being called. There was NO TIME Wasted getting to the address, there was never a day there was not someone working on the project, MONDAY through every SUNDAY and all parties seemed to understand the constant checking by buyers and buyers agent was important to keep the project and sale moving forward. THANK YOU CHRISTAIN BROTHERS, post this review, or tell me where you want me to speak to your clietns, YOU GUYS WERE AMAZING!!!! CYNDI STETSON WILLIS ALLEN REAL ESTATE, CLOSED THE ESCROW YESTERDAY!!! THE HOUSE LOOKED BETTER THAN WHEN WE STARTED!!!!!
  
 
  
 
 
 Cyndi S. 
 
 
 
 
 
  
 
  
Very responsible, professional employees who do beautiful work. They make a stressful situation so much less difficult.
  
 
  
 
 
 Norma D. 
 
 
 
 
 
  
 
  
Came quickly to the job to help in repairing damage to our garage to get us back to normal. Worked with the adjuster to get everything fixed on budget.
  
 
  
 
 
 Gary H. 
 
 
 
 
 
  
 
  
Christian Brothers were so efficient and professional! Specifically we were very pleased with the level of detail to attention by their lead, Micah. He even noticed details we overlooked and cared as if it was a personal project. Would 100% recommend.
  
 
  
 
 
 Marianne S. 
 
 
 
 
 
  
 
  
Christian Brothers helped us restore and remodel our master bathroom after water damage. From start (demo team) to finish (restoration team) all teams were great to work with. The office management team kept us updated and the project moving along. We were referred to CB by our State Farm Agent and now we too would like to refer the company. Greatest bonus - they coordinated and brought in wonderful subcontractors.
  
 
  
 
 
 Kim A.